of singapore woman pays $2,600 for 'upgraded' psp

Kotaku plugs the TNP report about a Singaporean woman who claimed to have been duped into paying S$2,600 for a PSP.


Nicole said that she was overcharged for a Sony PSP that she had bought at a Lucky Plaza shop.

On 12 July, a 41-year-old sales assistant, who wanted to be known only as Nicole, went with her daughter to shop for one at Lucky Plaza. She told The New Paper that she went to a shop owned by Yeow Tat Trading Enterprises. She said that the sales assistant there was polite and helpful, and helped her daughter to choose a black-tinted PSP. When Nicole asked him how much the games cost, he told her that they were free of charge. He added that she only needed to pay for the PSP and licence for software upgrading. He then took the PSP away to download the games and upgrade the software, she said. He returned 15 minutes later with the PSP and the bill - a whopping $3,550.

He agreed to reduce the price to $3,100, but Nicole said it was still too expensive. He then offered reduce it further to $2,610, saying that he wouldn't include anti-virus software. Convinced by the shop assistant, she paid $2,600.

But her brother told her that night that she had paid too much.

They went back to the shop the next day and asked to see the licences for the software, but were told it was confidential. The shop insisted it did not overcharge Nicole, but agreed to waive the service charge. After lengthy negotiations, the price came down to $1,400. But Nicole insisted the maximum she would pay was $1,000.

She got her way and received a $1,600 refund.

After the incident, Nicole approached Consumers' Association of Singapore but she was told that because she had agreed to pay S$1,000, it could not pursue the matter further.

Click here to read the full TNP report ("Woman pays $2,600 for 'upgraded' PSP").

[via Kotaku]